Refund policy

We want you to be HIGHLY SATISFIED with your product!  Please contact us if you have any issues or concerns. 

RETURN/REFUND/STORE CREDIT

Due to the personalized nature of our products, unfortunately some items will not be eligible for return/refund/store credit. 

• Sales on personalized items are final, with exception of product defects or our errors. 
• Orders may be cancelled IF they have not moved into production. 
• Return-eligible items must be in the same condition you received it, unworn and unwashed.
  
  To start a return, please visit https://myswagg.kpswagg.com
  
  If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
  
  You can always contact us for any return question at kpswaggshop@gmail.com
  

DAMAGES/MISPRINTS

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or is misprinted.  Typographical errors on custom items will be compared to the original product order.  If the mistake is on us, we promise to make it right!